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How can I get ActiveSync to work?

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Posted 2013-04-19 - 19:00

It's been said that one only gets one chance to make a positive first impression: my support request to Memotoo has gone unanswered! So I'm trying the forum. After this, I'm going to find another alternative.

Outlook 2013, 32 bit. / Win 7
I have ActiveSync working with outlook.com, so I know that my Outlook 2013 works.

IN A DIFFERENT OUTLOOK PROFILE, I set up Memotoo Active Sync. Here's the setup:

My Name: Daniel
E-Mail address: techjunkiewest@exchange.memotoo.com
Mail server: exchange.memotoo.com
User Name: techjunkiewest
Password: *****

Here's the error log:

18:37:07 GMT -8:00 [INFO] - Windows Sync Client opened
18:38:51 GMT -8:00 [ERROR] - Outlook Fatal Exception! - Unable to instantiate Microsoft Outlook.
Please check if Outlook is installed, and correctly configured.
18:49:06 GMT -8:00 [ERROR] - Error initializing Windows task scheduler. Error occurred initializing COM library.
18:49:19 GMT -8:00 [ERROR] - Outlook Exception. - Unable to instantiate Microsoft Outlook.
Please check if Outlook is installed, and correctly configured.
18:59:07 GMT -8:00 [ERROR] - Outlook Exception. - Unable to instantiate Microsoft Outlook.
Please check if Outlook is installed, and correctly configured.
18:59:27 GMT -8:00 [INFO] - [UI] User requested to cancel sync
18:59:28 GMT -8:00 [INFO] - Aborting (gracefully) the current sync
18:59:31 GMT -8:00 [INFO] - [UI] User requested to cancel sync
18:59:32 GMT -8:00 [INFO] - Aborting (forced) the current sync
18:59:32 GMT -8:00 [INFO] - Synchronization aborted by user.

19:04:10 GMT -8:00 [INFO] - Windows Sync Client opened
19:04:15 GMT -8:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Catastrophic failure
19:04:15 GMT -8:00 [ERROR] - Outlook Exception. - Error accessing Redemption.MAPIUtils object
19:04:29 GMT -8:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Catastrophic failure
19:04:29 GMT -8:00 [ERROR] - Outlook Fatal Exception! - Error accessing Redemption.MAPIUtils object
19:04:31 GMT -8:00 [ERROR] - Could not release the mutex of synchronization process. Attempt to release mutex not owned by caller.

19:05:45 GMT -8:00 [INFO] - Exiting from Outlook client.

19:17:52 GMT -8:00 [INFO] - Windows Sync Client opened
19:18:00 GMT -8:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Catastrophic failure
19:18:00 GMT -8:00 [ERROR] - Outlook Fatal Exception! - Error accessing Redemption.MAPIUtils object
19:18:08 GMT -8:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Catastrophic failure
19:18:08 GMT -8:00 [ERROR] - Outlook Fatal Exception! - Error accessing Redemption.MAPIUtils object
19:18:46 GMT -8:00 [ERROR] - Error initializing Windows task scheduler. Error occurred initializing COM library.
19:19:12 GMT -8:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Catastrophic failure
19:19:12 GMT -8:00 [ERROR] - Outlook Exception. - Error accessing Redemption.MAPIUtils object
19:54:45 GMT -8:00 [INFO] - Exiting from Outlook client.

10:09:13 GMT -8:00 [INFO] - Windows Sync Client opened
10:09:25 GMT -8:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Catastrophic failure
10:09:25 GMT -8:00 [ERROR] - Outlook Fatal Exception! - Error accessing Redemption.MAPIUtils object
10:09:32 GMT -8:00 [INFO] - Exiting from Outlook client.

10:40:08 GMT -8:00 [INFO] - Windows Sync Client opened
10:40:15 GMT -8:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Catastrophic failure
10:40:15 GMT -8:00 [ERROR] - Outlook Fatal Exception! - Error accessing Redemption.MAPIUtils object
10:40:48 GMT -8:00 [INFO] - Exiting from Outlook client.

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4 Replie(s)

Author	Message
Thomas - Webmaster Memotoo Translate this message to:	Posted 2013-04-20 - 09:16 Subject: Re: Re: How can I get ActiveSync to work? Sorry not to have responded earlier but your email dated only 3 days! Your error log is a Funambol error log, not an ActiveSync error log. In your sync history, I have see you synced 3 Outlook: https://www.memotoo.com/my-account-sync-history.php Do you really sync 3 different Outlook ?
Techjunkiewest Translate this message to:	Posted 2013-04-21 - 04:46 Subject: Re: Re: Re: How can I get ActiveSync to work? Obviously, I'm not understanding how the Memotoo solution works. What I want to do is place my contacts and calendar on the Memotoo server and make that node the center of my technology world. With Memotoo at the center, I want to sync with gmail, my Android phone, my iPad, and my three Windows 7 systems. I do have ActiveSync working with the outlook.com Exchange Server but want to replace it with yours. How do I get rid of the three Exchange instances that I see on your sync history page? I would like to start over. I am excited by what I believe your product does, but need to see it work. I need your help. Is it better to ask for help via the Forum or by a support email? Thanks, Daniel
??? Translate this message to:	Posted 2013-04-21 - 05:03 Subject: Re: Re: How can I get ActiveSync to work? I like the potential I see with your product. I want to put all my Contacts and Calendar on the Memotoo server and make it the center of my technology world. I want to sync my Android phone, iPad, gmail, and three computers running Outlook 2013 (Win 7). Obviously, I do not understand how the Memotoo system works. How do I delete two of the three Exchange instances I see in your sync history? I've done ActiveSync before with Outlook.com but would like to replace Microsoft's service with yours. If using ActiveSync do I even need Funambol installed? I was confused by the instructions. Please help. Thanks, Daniel
Thomas - Webmaster Memotoo Translate this message to:	Posted 2013-04-22 - 09:32 Subject: Re: Re: How can I get ActiveSync to work? I will respond to you by e-mail, it will be easier.

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