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Windows Phone 8 Issues

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31 Replie(s)

Author	Message
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-11-21 - 11:32 Subject: Re: Windows Phone 8 Issues Hi Kash Can you try again to sync your Nokia 920 because I want to see what are the data sent by your phone ? Tell me when you have tried ?
Kash Translate this message to:	Posted 2012-11-21 - 18:27 Subject: Re: Re: Re: Windows Phone 8 Issues Just tried again and it showed thats its syncing for about 2 seconds and then stopped. Let me know if you want me to try something specific and I'll be more than happy. Thanks much!
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-11-22 - 09:44 Subject: Re: Re: Windows Phone 8 Issues Can you delete the sync on your phone and add it again ? (I have deleted the log in Memotoo and I think it will be better)
??? Translate this message to:	Posted 2012-11-22 - 15:51 Subject: Re: Windows Phone 8 Issues OK. Just deleted my account on the phone and created it from scratch. Let me know if find the logs cleaner now. thanks!
Chris Translate this message to:	Posted 2012-11-28 - 19:25 Subject: Re: Windows Phone 8 Issues I am experiencing the same problem with my Lumia 920. It won't sync either way.
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-11-29 - 13:53 Subject: Re: Re: Windows Phone 8 Issues Ok Chris I have updated the Exchange ActiveSync server and I hope it will be better. Can you delete the sync on your phone and add it again ? (I have deleted the log in Memotoo and I think it will be better)
Chris Translate this message to:	Posted 2012-11-29 - 15:06 Subject: Re: Windows Phone 8 Issues It's getting better (Thanks!). It seems to sync once but then that's it. Here's what I have tested and the outcome of these tests: TEST 1: . Remove the account on my phone and on the website. . Add the account on my phone and sync. . All contacts were synced as expected. . Delete a contact from the phone. . Force a sync from my phone. . All contacts were removed from my phone. They still exist on the website (even the one that I deleted from the phone). . Remove the account on my phone. . Re-add the account on my phone. . Still, no contacts on my phone. TEST 2: . Repeat TEST 1 EXCEPT: Delete a contact from the website instead of from the phone. . Still, no contacts on my phone. TEST 3: . First 3 steps from TEST 1. . Delete a contact from the website. . Force a sync from my phone. . All contacts were removed from my phone. . Remove the account from the website. . Force a sync from my phone. . All contacts were synced as expected. The contact that I had deleted from the website does NOT exist on the website or the phone (as expected). It seems to me that removing and adding the account on my phone is not a problem. Instead, I think that the source of the problem is with the website. I then tested this assumption. TEST 4: . Remove the account from the website only (I left the account on my phone) . Delete a contact from my phone. . Force a sync from my phone (remember, there is no account on the website at this point) . All contacts were removed from the phone (that was really unexpected). . Remove the account from the website again. . Force a sync from my phone. . All contacts were synced as expected. The contact that I had deleted from phone no longer exists on the phone or website. TEST 5: . Remove the account from the website only (I left the account on my phone) . Delete a contact from the website. . Force a sync from my phone. . All contacts were removed from the phone . Remove the account from the website again. . Force a sync from my phone. . All contacts were synced as expected. The contact that I had deleted from website no longer exists on the phone or website. Hopefully this helps you with troubleshooting. This afternoon, I decided to just abandon trying to sync directly from the phone to the server. Instead, I set up a sync between my Windows Live account and the server. My testing is so far successful so the problem that I have described above is not a show-stopper. I can configure my account this way (through Windows Live). Now, on to testing my iPad and iPhone. If all goes well I'll be opening up a 12 month account soon. Thanks
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-11-29 - 18:32 Subject: Re: Re: Windows Phone 8 Issues Ok thanks for theses tests I think it will be better if you do not delete the sync in Memotoo (because there is files of history of sync you can not delete...) So can you delete the sync on your phone and add it again ? And tell me if it is OK ? Wait some hours before respond me to be sure it is always OK (I have deleted the history of sync in Memotoo and deleted the history files also)
Chris Translate this message to:	Posted 2012-11-29 - 19:05 Subject: Re: Windows Phone 8 Issues I can continue to wait but my initial testing doesn't show a difference. When I force a sync from my phone, all of my contacts disappear. They only now exist on memotoo. I won't delete the sync on the website but that is the only thing that I could do last time to get it to work. So, at this point, I have no contacts on my phone and all of them on the website. I will leave it like this and see if anything changes. These are test contacts, of course. Thanks
Chris Translate this message to:	Posted 2012-11-30 - 04:11 Subject: Re: Re: Windows Phone 8 Issues I just wanted to send a quick reply and let you know that tonight I upgraded the account to a premium one. I have set up my laptop, Mac notebook, iPad, iPhone, and Windows Phone and imported all of my calendar events and contacts. I now consider this data live so please don't delete it if you are testing anything thanks!
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-11-30 - 12:15 Subject: Re: Re: Windows Phone 8 Issues Ok Chris I will not delete your sync history Now it seems with my Windows Phone 7, I can reproduce this problem so it will more easy to find what is wrong. I will inform you...
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-12-02 - 14:48 Subject: Re: Windows Phone 8 Issues Hi Chris Can you try again to sync again ? If it does not work, can you: - delete the sync on your phone and in Memotoo: https://www.memotoo.com/my-account-sync-history.php - add again the sync: https://www.memotoo.com/how-to-sync-your-phone-Nokia-920-Lumia-with-syncml.php?s... And tell me if the ocntacts disappear again ?
Chris Translate this message to:	Posted 2012-12-03 - 20:03 Subject: Re: Windows Phone 8 Issues Same problem. I removed the account from my phone and website and it synced as expected. I then removed a contact from my phone and forced a resync (from my phone). I have no contacts listed. Thanks for your continued support with this.
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-12-04 - 08:16 Subject: Re: Windows Phone 8 Issues OK Chris ... Can you do again the same thing ? (I want to log the synchronization)
Memotoo Fan Translate this message to:	Posted 2012-12-17 - 16:15 Subject: Re: Windows Phone 8 Issues Have the same issue with a HTC 8X. I did clear the log in website and restart sync on phone. It works one time. But only one time - the second sync will delete all contacts in the phone again. Please provide a solution to this.
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-12-18 - 16:36 Subject: Re: Windows Phone 8 Issues Sorry for this problem ... I want to correct it. To find what is wrong, can add again the sync, and tell the date when the contacts dissapear on your phone ?
MemotooFan Translate this message to:	Posted 2012-12-18 - 21:17 Subject: Re: Windows Phone 8 Issues Hi there The error can be repeated whenever you want. Sync works one time and the second time all contacts get erased on the phone. When you repeat sync for a third or forth time they won't come back. Can you find it out with this? Just take a Windows Phone 8 device. Or if not, let me know how to generate the required protocol and where to send it.
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-12-18 - 22:09 Subject: Re: Windows Phone 8 Issues I have not a Windows phone 8 just a Windows phone 7. So can you reproduce the sync ? (I will log the synchronization)
MemotooFan Translate this message to:	Posted 2012-12-18 - 22:51 Subject: Re: Windows Phone 8 Issues Good. I did first sync. Now I have data on my phone. Please check 8FD64AD1BB6EEF987B3E1392CB7F4725 Shall I already start the second sync (when I will loose data again on the phone)?
MemotooFan Translate this message to:	Posted 2012-12-20 - 10:25 Subject: Re: Windows Phone 8 Issues Any news on my tests?
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-12-20 - 10:39 Subject: Re: Windows Phone 8 Issues Sorry I was not here yesterday. Have you loose your data after the sync of (18-12-2012 - 22:51 GMT+1) ?
Alexander Translate this message to:	Posted 2012-12-20 - 20:20 Subject: Re: Windows Phone 8 Issues Hi, I am experiencing the same problem with my HTC 8x. Sync finished but contacts, calendar and tasks remained empty. There are 1000+ contacts, events and tasks records in sync history. Please, repair this feature because I do not see any alternatives to your service.
MemotooFan Translate this message to:	Posted 2012-12-21 - 10:54 Subject: Re: Windows Phone 8 Issues Yes - they are gone again. To me it looks like the tool does not recognize what to sync after doing it for the first time. So second sync deletes everything on the mobile device.
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-12-21 - 11:01 Subject: Re: Windows Phone 8 Issues @MemotooFan can you tell me at what hour they had been removed ? (I must have this date to ckeck the log)
MemotooFan Translate this message to:	Posted 2012-12-22 - 20:45 Subject: Re: Windows Phone 8 Issues Hi there Oh... it's right after the first sync. I waited for maybe 1 min. or so? I can not even tell you if it's the phone cleaning the memory or memotoo is telling the phone to do so. I you look at my last log - this is the same always and it does not show the second sync. Good luck!
Thomas - Webmaster Memotoo Translate this message to:	Posted 2012-12-27 - 15:11 Subject: Re: Windows Phone 8 Issues Ok I think I have what was wrong. Can you try again to add the synchronization with your Windows Phone 8 ?
MemotooFan Translate this message to:	Posted 2012-12-31 - 17:57 Subject: Re: Windows Phone 8 Issues You are good! It works now as it should. Have a good new year & go on with this great product!
tanya77 Translate this message to:	Posted 2013-06-12 - 21:35 Subject: Re: Windows Phone 8 Issues Hi! I have just the same problem described by the topic starter. Nokia Lumia 800, Windows Phone 7.5. I have deleted the Memotoo syncj on the phone and created it again but failed: no contacts uploaded from the phone. Could you kindly help?
Thomas - Webmaster Memotoo Translate this message to:	Posted 2013-06-13 - 10:40 Subject: Re: Windows Phone 8 Issues tanya77, can you try again to delete and add again the sync ?
tanya77 Translate this message to:	Posted 2013-06-13 - 13:31 Subject: Re: Re: Windows Phone 8 Issues Thomas, done! Nothing changed yet...
Thomas - Webmaster Memotoo Translate this message to:	Posted 2013-06-13 - 18:56 Subject: Re: Re: Windows Phone 8 Issues In fact, the sync works fine with your account. It is just the ActiceSync synchronization and how it works: the Memotoo contacts are put in a address book and it is not in the local address book. You must import first manually your contacts into Memotoo from your phone. (but I do not know how to export confacts from your phone, Windows do not like this feature ...)

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