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set up of Outlook Outlook sync not workingRSS Feed



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Sandra

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smile Posted 2012-08-31 - 21:25

Hello,
I'm a new user and no IT expert. I'd like to sync my outlook and have installed the plugin. I have ensured that the right URL is used (changed it in the registry, thank you for the useful guidance
Still, the sync won't start. It says the sync could not be finished due to a network error. Outlook is up and running (32 bit version), internet connection is ok. The error message pops up after I enter my password. Can there be a problem with special characters used in the password?
thanks for your support



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Thomas - Webmaster Memotoo
Thomas - Webmaster Memotoo


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smile Posted 2012-09-07 - 17:07     Subject: Re: set up of outlook sync not working

Hello Sandra

Have you set the good url "https://sync.memotoo.com/syncml" in the plugin ?
Sandra

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smile Posted 2012-09-07 - 23:41     Subject: Re: set up of outlook sync not working

Hello Thomas,
yes, I used the secure URL, not the one in the screenshot. Today, when starting outlook, it collapsed and the error message said that there is a problem with funambol plugin and that it is recommended to deactivate it.Now, I'm more confused.
Thomas - Webmaster Memotoo
Thomas - Webmaster Memotoo


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smile Posted 2012-09-10 - 10:44     Subject: Re: set up of outlook sync not working

May be try to uninstall and install it again.
What is the error ? (set the "loglevel" to "debug" in the plugin, sync again and send me the log file)
Sandra

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smile Posted 2012-09-12 - 21:18     Subject: Re: Re: set up of outlook sync not working

Hello Thomas,
reinstall did the job - thanks a lot for your help
Sandra
John

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smile Posted 2013-02-25 - 10:56     Subject: Re: set up of outlook sync not working

I am having a similar issue - please see extract from log below. I have checked that Outlook is my default mail client, I have tried reinstalling and both memotoo urls. I am running Outlook 2010 on Windows 7 64 bit. Thanks in advance.

09:49:37 GMT +0:00 [INFO] - Windows Sync Client opened
09:49:41 GMT +0:00 [ERROR] - COM Pointer Error. Code = 80004003: Invalid pointer
09:49:41 GMT +0:00 [ERROR] - Outlook Exception. - Error accessing Redemption.MAPIUtils object
09:52:43 GMT +0:00 [DEBUG] - Starting the Sync process...
09:52:43 GMT +0:00 [DEBUG] - Creating the sync-mutex ("fol-SyncInProgress-1361785963")
09:52:43 GMT +0:00 [DEBUG] - Set a lower priority to the process
09:52:43 GMT +0:00 [DEBUG] - Set listeners
09:52:43 GMT +0:00 [DEBUG] - Initialize COM library
09:52:43 GMT +0:00 [DEBUG] - Initialize result: 0x00000000
09:52:43 GMT +0:00 [DEBUG] - Create Outlook.Application instance...
09:52:43 GMT +0:00 [DEBUG] - Instantiation result: 0x00000000
09:52:43 GMT +0:00 [DEBUG] - Logon to Outlook MAPI: default profile, show-dialog = true, new-session = false
09:52:43 GMT +0:00 [DEBUG] - Creating Redemption.MAPIUtils instance...
09:52:43 GMT +0:00 [ERROR] - COM Pointer Error. Code = 80004003: Invalid pointer
09:52:43 GMT +0:00 [ERROR] - Outlook Exception. - Error accessing Redemption.MAPIUtils object
09:52:46 GMT +0:00 [DEBUG] - entering OutlookConfig::read
09:52:46 GMT +0:00 [DEBUG] - Current Timezone = (UTC) Dublin, Edinburgh, Lisbon, London
09:52:46 GMT +0:00 [DEBUG] - Reading configuration settings from the management tree
09:52:46 GMT +0:00 [DEBUG] - [UI] Show menu
Thomas - Webmaster Memotoo
Thomas - Webmaster Memotoo


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smile Posted 2013-03-01 - 19:26     Subject: Re: set up of outlook sync not working

I think the problem is the 64bits ... because Funambol do not work with Outlook 64bits.

More information about COM Pointer Error:
https://www.memotoo.com/funambol-answer1001.html
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