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Why is there support so badRSS Feed



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smile Posted 2011-01-26 - 15:19

I have email memotoo many times without any response. Why is there support so bad, also do you know if I delete my memotoo account will get my money back.

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Oddity8

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smile Posted 2011-02-01 - 16:15     Subject: Re: Why is there support so bad

However e-mail messages I have sent so far are all answered fairly quickly, I certainly agree that the response from support some times is very bad. Some issues mentioned on these forums do not even get replied to ever.
The least I would expect is a response acknowledging the receipt of the suggestion, bug report, complaint...

I really hope this will get better soon
Loko

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smile Posted 2011-02-03 - 12:01     Subject: Re: Why is there support so bad

I face the same problem too
Never ever got any answer to my e-mails or forums posts.

Even if I'm a registered user and paid for extended Memotoo version ! That's a shame.
Thomas - Webmaster Memotoo
Thomas - Webmaster Memotoo


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smile Posted 2011-02-03 - 16:51     Subject: Re: Why is there support so bad

Hi all

You have right to be not happy for the support sometimes ... Sorry ...
It take many times to respond to all email and improve Memotoo...

I will try to improve the support.
Oddity8

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smile Posted 2011-03-01 - 10:00     Subject: Re: Why is there support so bad

Thomas,

A suggestion: it may be a good idea to get someone to help you.
For starters a slightly more categorized forum/bug tracking system and someone to manage it (duplicate checking, closing fixed bug reports etc.) might help you win some time on the support.

I would love to know what you think of this.
Thomas - Webmaster Memotoo
Thomas - Webmaster Memotoo


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smile Posted 2011-03-02 - 17:31     Subject: Re: About the support

Yes it will be nice, but actually the forum is only manageable by me ...
I will think about it and I will tell you


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